These Terms & Conditions are here to ensure a smooth, secure, and transparent experience while you shop with us. We’ve kept them as simple and clear as possible — because we value honesty as much as we value good design. 🤍

1. General Information

This website, www.mochajewellery.in, is operated by a small independent team under the name Mocha Jewellery.
All content, including text, product images, and designs displayed on this website, is owned by or licensed to Mocha Jewellery. Any unauthorized use, reproduction, or distribution of our content without written consent is strictly prohibited.

2. Product Information & Availability

We take great care to ensure that all product details, descriptions, and images are accurate.
However, since many of our jewellery pieces are handcrafted or imitation-based, minor variations in colour, polish, or texture may occur due to lighting, photography, or screen settings.

All items are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Pricing & Payments

• All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.

• We accept secure online payments through major debit/credit cards, UPI, and other payment gateways.

• Prices and offers are subject to change without prior notice.

4. Order Processing & Shipping

Once your order is placed, you will receive a confirmation email or message.
Orders are typically processed within 2–4 business days. Delivery times may vary based on your location.

If there are any unexpected delays, our team will keep you informed via email or message.

5. Cancellations & Modifications

Since we are a small team, we may not be able to modify or cancel an order once it has been placed.
If you wish to request a change, please contact us at hello@mochajewellery.in within 12 hours of placing your order, and we’ll try our best to assist.

6. Returns, Exchange & Refunds

We currently do not offer returns or exchanges unless the product received is defective or damaged.
If you receive a wrong or damaged item, please email us at hello@mochajewellery.in within 48 hours of delivery, along with your order details and clear product images.

Please note:

• Used or worn products will not be eligible for exchange.

• Colour differences due to lighting or screen display are not considered defects.

• Refunds (if applicable) will only cover the product value; shipping charges are non-refundable.

For full details, please refer to our Return & Exchange Policy page.

7. Privacy & Data Protection

Your privacy matters to us.
We collect basic personal details (like name, contact info, and address) only to process your order and enhance your shopping experience.
We do not share or sell your information to third parties.

For more details, please refer to our Privacy Policy.

8. Cookies

We may use cookies to improve your browsing experience and understand website traffic patterns. You can choose to disable cookies in your browser settings if you prefer.

9. Links to Other Websites

Our site may contain links to other jewellery or lifestyle websites.
Please note that we are not responsible for the content or privacy practices of such third-party websites.

10. Limitation of Liability

Mocha Jewellery is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with Indian law.
Any disputes shall fall under the jurisdiction of the courts located in India.

12. Contact Information

For any questions, bulk orders, gifting inquiries, or collaborations, please reach out to us at:
📩 hello@mochajewellery.in